TigerDirect is starting to close shop, in November they were bought by PCM, who owns PCMall & MacMall. Any damaged products will have to be taken up with the manufacturer; TigerDirect no longer accepts responsibility for any orders starting last week:
No Returns or Exchanges – ALL SALES FINAL
Beginning December 24, 2015, all sales are final. Orders placed on or after
12/24/2015 12:00 AM ET are not eligible for return, refund or exchange and returns will not be accepted. The manufacturer’s warranty for covered products will still apply. Information about a product manufacturer’s warranty and/or support contact information can be found within the item’s detail page on our website or you can click here to visit our Help Center.
Source: TigerDirects Return Policy