Reader Review: “I Tried Online Car Shopping With TrueCar, Got Same Old Hardball Crap From Dealership”

This is an article from the great consumer protection website http://consumerist.com, which covers a readers bad experience with the car buying and selling website TrueCar.

Bought a 2014 Compass from [a local dealership], and was not overly satisfied by the whole situation. I had a guaranteed price from Truecar.com, and [the dealership] was a “certified” dealer so I decided to visit them.

After looking at the compass I wanted, I handed my salesman the Truecar price sheet, and the KBB trade in evaluation ($4500 for FAIR quality), and asked if we could agree on these prices and call it a day! (This was roughly 10:30am). They wanted to inspect my trade in, and I had no problem with this.

15 minutes later they bring me a Word document with “KBB.com” typed on the top of it, displaying that my vehicle was only worth $1,300. I asked them to show me where on KBB they got this valuation, as I only put fair as the condition, and was honest about the miles. They couldn’t, and I showed them right on my phone the real KBB evaluation.

I told them if they could just match the 4,500, we would have a deal. The big manager said not possible, so I called another local dealer, who said the extra $500 was no problem, and proceeded to leave. The big manager said “hold on, let me get one more person for you” (this was honestly the 5th salesperson I’d been asked to talk to during this one visit).

Give it a read here!

[cb type=”company”]TrueCar[/cb]

  • sana

    This appears to be a problem with KBB and not TrueCar. The two are very different. TrueCar price was still honored eventually, if not you can always call them and they’ll fix it for you.